We understand that online shopping can be tricky. We also understand how important it is to find the right fit for you and your body. We have worked hard to ensure that you have all the correct sizing and information at hand to make the correct decision when purchasing. Please ensure you choose your item and sizing carefully and correctly. We want to ensure you are satisfied with your item and it fits how we designed it to. Unfortunately, due to the intimate nature of many of our garments we cannot offer exchanges or refunds on these items. This includes lingerie, swim wear, and body suits. We apologise for any inconvenience. This policy is due to hygiene reasons. These items may only be refunded or exchanged if faulty. So please make a careful and conscious decision.
We do offer refunds on our items that are not of an intimate nature. However, at this time we are unable to offer exchanges. If you would like to exchange an item for a new size or colour you must follow the return process and place a new order. Please read our return policy carefully and follow the return steps for a full refund minus the original postage cost. If our return requirements are not met, then your item may be rejected or only partially refunded. Please note that all purchases for sale items are final and non-refundable or exchangeable. When you receive your item please try your new garment on over your own full coverage underwear. We do not offer refunds based on a change of heart.
To be eligible for a return the item/s must be in new, unworn, unwashed condition. With all tags attached in original packaging.
If you would like to complete a return, please send us an email within 3 days of receiving your item/s.
You will receive a reply email authorising the return, with an attached return form to be filled out. You must include your email address and order number on this document.
Once the return is authorised, we require the item/s be sent back to us within 5 business days.
Please note it is the consumers responsibility to pay for return postage. We strongly recommend using tracking for postage to ensure product reaches our warehouse safely. Debutante is not responsible for any lost, stolen or undelivered parcels.
Once the item/s are received please allow 3 business days for processing before a refund is issues.
If an item is found to be faulty due to a manufacturing fault & not a customer care fault, then you will be eligible for a full refund or exchange. Debutante will cover the postage cost for faulty items.
It is important to note that the fabric colour may look slightly different on devices such as lap tops, phone screens, and photos. The slight variation of colour does not deem the item faulty and therefore a refund or exchange is not eligible. We suggest you look at all available photos of the item to make an informed decision.
Please contact our customer service at firstname.lastname@example.org if you have further questions or need assistance.
If you have any further questions or need assistance, please email us at email@example.com